Contactless Check-In: What Guests Actually Want
New research reveals the gap between technology offerings and guest preferences in the check-in experience.
Priya Sharma
Technology Correspondent
1 min read(Espresso)
Guest preferences for check-in methods:
- Mobile app: 45% prefer
- Kiosk: 22% prefer
- Traditional desk: 33% prefer
Key insight: 78% want the option, not the mandate.
Flexibility wins over forced technology adoption.
#Technology#Guest Experience#Operations#Research
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